Here's a Sample FAQ You Can Publish for Your Donors:
Why would I want to give online?
Security and convenience make online transactions an increasingly popular means of donating to an organization. Plus, your ministry enjoys administrative savings (manual check processing and record keeping add up in a hurry). You also can take advantage of the discipline that recurring donations can provide for your giving.
How do I get started giving online?
- Log in to http://ourchurch.elexioportal.com [Replace 'ourchurch' with the real portal name for your church.]
- Select My Giving. In this area you can
- Make a new donation
- Setup a recurring donation (and manage existing recurring donations)
- View your Giving History
Is my online giving secure?
Yes. Every transaction is encrypted with Secure Sockets Layer (SSL), the same industry-standard encryption trusted for online commerce with world-class financial organizations.
When will the transaction go on my account?
You set the date when you want your card charged and this will be the date of contribution in our system. For eChecks, the payment will hit your bank 2 banking days later, so a Monday contribution date will hit Wednesday, while a Thursday contribution date will hit on Monday because of the weekend.
Can I use an e-check for my donation?
Yes! In fact it's the best way to give so that the church can avoid paying a 2-4% transaction fee that credit cards charge.
Can I give as little or as much as I want?
Donations must be a minimum of $5.00 and there are no limitations on the maximum amount.
What if I make a mistake and need to have a completed transaction reversed?
Contact the church office immediately so your situation can be handled appropriately.